Category Archives: customer service

Customer Relationship Management (CRM) For Small Businesses

The customer they say is king. They are the reason for your existence as a business. But it is one thing attracting the right customers and it is another thing keeping or holding onto them. Therefore, coming up with the … Continue reading

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Customer Service That Leads to Happy Customers 

Do you ever have grouchy customers who give you a hard time? Well, February 16th is your opportunity to make their day. Do a Grouch a Favor Day is a call for your small business to improve their experience and … Continue reading

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How Not To Get Run Over By The Recession Bus

I have a friend who has lived in a big city all of her adult life and has never purchased a car. She relies heavily on public transportation, and where she has lived, it has been provided. But in recent … Continue reading

Posted in customer service, differentiate, expenses, financial analysis, goal-setting, income, Recession, strategy | Leave a comment