Customer Service That Leads to Happy Customers 

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Do you ever have grouchy customers who give you a hard time? Well, February 16th is your opportunity to make their day. Do a Grouch a Favor Day is a call for your small business to improve their experience and your reputation with smarter customer service. Good quality customer service is the key to establishing a loyal customer base that appreciates your business.

Here are some useful tips that will turn a grouchy frown upside down:

Personable Approach- First impressions count! Be sure to greet them with a smile and warm welcome. Your enthusiasm can improve their enthusiasm.

Clear Communication– Actively listening to a customer’s request and responding positively can assure them of your sincere willingness to help. Understanding their needs clearly will help you avoid mistakes.

Commendable Performance– Respond to a customer’s request with urgency. Exceeding their expectation will win their trust and frequent business. Good service=Good customers!

Take Personal Responsibility– Be responsible, get to the root of a customer’s dissatisfaction and try to resolve a conflict with courtesy. Apologizing for an inconvenience and correcting it will reassure a customer of your businesses’ quality service.

Customer Focus- It is always about the customer! Focus on the quality of business and the high quantity will follow. Keeping your current customers happy will lead to new ones.

For additional assistance with ways to improve your customer service, contact The University of Scranton Small Business Development Center by calling 570-941-7588 or emailing sbdc@scranton.edu .

Matt Salzarulo, a student at The University of Scranton is currently doing an internship with The University of Scranton Small Business Development Center

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About The University of Scranton SBDC

The University of Scranton SBDC provides no cost small business consulting services that are tailored to fit the needs of small business clients of Bradford, Lackawanna, Monroe, Pike, Susquehanna, Tioga, Wayne & Wyoming Counties. The center offers confidential individualized assistance designed to identify and address the problems of small business owners as well as individuals interested in establishing a business. The program is jointly funded by the US Small Business Administration, Pennsylvania Department of Community and Economic Development and The University of Scranton.
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